Information submitted with an inquiry
When you submit a website inquiry, the details you provide are sent over HTTPS and stored in our server database. This may include your name, business email, company, destination, product, quantity, application, specification and requested documents. We use them to review your requirements, reply and coordinate the requested sourcing discussion.
Successful submission is confirmed by an inquiry reference number. A failed or unconfirmed submission is reported separately. You may also email sale@extractaherbarum.com.
Source context and website operation
Browser session storage remembers this visit’s entry page and referring website hostname. These details, together with the submitting page, may accompany an inquiry to help us understand which content is useful to buyers. This does not reveal your exact Google search phrase. Optional Google Analytics 4 helps us understand visits, traffic sources and successful inquiry submissions. It loads only after you accept analytics cookies. You can decline or change your choice using Analytics preferences. Google may process usage data, device/browser information and online identifiers. We remove query strings and fragments from the page URL and referrer supplied by our analytics code, and do not send your inquiry name, email or message as event parameters. Advertising personalization and Google signals are disabled. Your choice is stored in this browser; no analytics cookies are requested when you decline.
Our Tencent Cloud hosting server processes request metadata to provide the website, limit abuse and diagnose faults. Access logs can include IP addresses, times, page paths, response status and browser information. The configured website access log excludes URL query strings and referring-page URLs. Requirements entered on a product page are kept temporarily in this browser tab and transferred to the contact form using an opaque local draft reference. Drafts expire for restoration after 30 minutes and are removed after a confirmed submission. They are not sent until you submit the contact form. Older prefilled links may contain requirement text; do not share links containing confidential details.
Access, follow-up and backups
Inquiry records and management notes are accessible through an authenticated administration service. The database and its scheduled server backups are outside the public website directory. We retain inquiries for sourcing follow-up and business recordkeeping. Exported copies are handled by authorized administrators.
To discuss access, correction or deletion of information you submitted, contact sale@extractaherbarum.com. Email correspondence is handled separately by our business email provider. This notice will be updated if data processing changes.